Returns Policy

WHAT can be returned?

All items can be returned for refund or exchange of size of the same product only. 

WHEN do items need to be returned by?

All items must be returned within 30 days of delivery to be eligible for full refund or size exchange

WHERE do items need to be returned to?

All items must be returned to:

Industrial Athlete Workwear - Returns

C/- ADA Pty Ltd

1 Equator Road

Thomastown VIC 3074

 

HOW do customers return items?

To return an item please email customerservice.ia@ada.com.au requesting an RMA. Once the RMA has been issued, simply complete the returns form enclosed with your order along with the original invoice and the item(s) you wish to return within 30 days of receipt of delivery.

SHIPPING for returns? 

Customers are responsible for all return postage costs for change of mind returns and exchanges. If you are returning a faulty item, IAW will refund all associated postage costs. 

CREDIT for returns? 

All refunds will be credited to the original payment method, please allow 10 days for refunds and exchanges to be processed.

Packing materials? 

Please ensure the garment is returned in its original packaging with all swing tags still attached to be eligible for refund or exchange.